FAQ’s

Thank you for shopping local & supporting local farmers & businesses by ordering direct with us.

Due to the extremely high volumes of emails and calls we are receiving, it is impossible for us as a small
team to reply to every single one of these – as much as we would like to!

Please have a look through the following to see if your question has been answered.

Where do you deliver?

We deliver everywhere in the UK.

Is there a delivery fee?

Yes, to find out your delivery charge please enter your postcode in the shipping area on the  checkout page.

Is there a minimum order for delivery?

Yes, there is a minimum order of £45 for all orders.

Do you deliver to mainland Europe?

Unfortunately, we do not. We cover the UK only.

Do I have to be at home to receive my goods?

We highly recommend for you to be at home to receive your order. If you’re unable to be at home on your chosen delivery date, please email us at [email protected] instructing us where you’d like this to be left, whether that be a secure place or with a neighbour.

Please note, we do not take responsibility for orders left in a safe place.

Who will be delivering my order?

We have our own team of reliable, friendly drivers, who will carefully deliver your goods. Depending on your area, we may use DPD, one of the UK’s largest courier services.

I have placed an order for collection, when can I come?

You can collect your order anytime on your chosen collection date.

The Farm Shop is open:
Monday – Friday: 8am – 5.30pm
Saturday: 8am – 4pm
Sunday: 10am – 3pm

What should I bring when collecting my order?

When collecting your order please remember to bring your order confirmation with you, as well as a proof of ID – this can be a bank card, driving licence, or passport.

I have received the wrong order, what should I do?

Please contact us as soon as possible on, 01376 561504, we are able to contact and track all of our drivers, so the sooner we know the quicker we can rectify this error.

What are your instore payment methods?

Credit, debit, and American Express cards.

Why is my invoice different to what it says online?

Some of our meat is priced per kg, so the end price may slightly vary.

Can I add to my order?

Yes, you can log into your account and amend your order from there. Alternatively, you can call or emails us, here.

I have items missing from my order, what should I do?

Please let us know as soon as possible, as we’re able to track the process of the order being put together and rectify the error.

Visit our contacts page, here.

Can I place another order?

You can place another order, alternatively you can amend your current order by logging into your account.

What are your online payment methods?

Debit, Credit, PayPal, and Stripe.

Can I have a refund?

If you have a problem with your order, please contact us via email of telephone as soon as possible, you can find our contact details, here.

Please give 24 hours’ notice for order cancellations. Orders cancelled past the notice period will be charged a 50% restocking fee. This is because our meat  is butchered to order.

How should I store my meat delivery?

Either freeze straight away for future use. If you intend to eat within the use by date it is always recommended to take out of the packaging straight away, especially of those in a plastic seal bag, as this will make the product sweat and go rancid. Simply, lay on the paper provided, place on a plate, and keep at the bottom of the fridge so the air can circulate around it.

Is your meat suitable for freezing?

Yes, everything is provided fresh so can be frozen. The odd exception may already be marked as frozen, such as turkey legs.

Where is your meat sourced from?

All our meat is sourced from a small number of carefully selected, independent farms in the local area, which fully comply with our quality standards. For a full list of our trusted partners, please visit our producers list.

Is your meat fully traceable?

All our meat is fully traceable from its point of origin to our shop.

Do you also cater to vegetarians?

We have a small selection of vegetarian options, most of these can be found in our farm shop. Our in-house chefs also create vegetarian dishes as part of our ‘Seriously Good Food’ range, such as vegetable lasagne, cheese baked souffle’s, goats cheese en croutes, and many more.

Do you stock gluten-free products?

We have a small selection of gluten-free options, most of these can be found in our farm shop.

Our in-house chefs also make delicious, gluten-free sausage rolls.

What brands do you stock?

We are dedicated to supporting local businesses, please visit our ‘Supporting Local Brands’ page for a full list.

How many guests can you cater for?

2 to 400 guests

What events do you cover?

We can cater for most events, from weddings, birthdays, funerals, functions, and many more. Please enquire within.

Do you provide cutlery?

Yes, if required.

Do you offer a tasting experience?

Yes, we can arrange a tasting experience before you book in our catering. Cost to be arranged.

Do you provide service staff?

Yes, if required.

Do you offer bespoke menus?

Yes, as agreed.

Do I need to pay a deposit?

Yes, 25%.

Are there any cancellation charges?

If cancellations occur within a month of the event the deposit will be non-refundable.

Which areas do you cover?

Within a 30 miles approx.

I have seen a cake I like online, would you be able to recreate it for me?

We can certainly have a look and see what we can do, please email [email protected]

Can I have my cake personalised?

Yes, whether you would like an ages, name, or message, our talented bakers can make this happen for you.

How much notice do you need for cake orders?

Please allow a minimum of 48 hours notice for cake orders.

When will my cake be made?

To ensure freshness and the best flavour, your cake will either be made the day before or the day of delivery/collection.

What is your refund/cancellation policy for cake orders?

Please give at least 48 hours notice for cancellations. No refunds will be processed for any cancellations that are made with less that 48 hours notice before the delivery date.

If there are any damages or misspells on your cakes, please call us and email over pictures of all sides of the cake within 2 hours of the delivery made by the driver.

If you have any concerns regarding the quality of your cake, this would need to be returns with a minimum of 90% size of the cake left and within the original box.  If not a refund will not be made.