Open Daily
Mon - Fri
8:00am - 5:30pm
Saturday
8:00am - 4:00pm
Sunday
10:00am - 3:00pm
ORDER FOR HOME DELIVERY
01376 562500
01376 562500

Delivery FAQs

Thank you for shopping local & supporting local farmers & businesses by ordering direct with us.

Due to the extremely high volumes of emails and calls we are receiving, it is impossible for us as a small
team to reply to every single one of these – as much as we would like to!

Please have a look through the following to see if your question has been answered.

Where do you deliver?

We deliver to all CO, CM and most IP postcodes – London, Essex & Southend.

Delivery charges

CO & CM Postcodes: £5
Other postcodes (within shaded area): £8

Why is my invoice different to what it says online?

All our prices online are estimates.   All the meat and cheeses are priced by kilo and will depend on final weights – just like it would be if you were visiting a butchers in person!We cut everything fresh so if you request a specific size we will do our best to cut your item to as close to weight as we can to make sure there isn’t much difference.

Our order is due for delivery tomorrow but we haven't received a call to pay?

We may be running a bit behind as we are extremely busy and currently at top capacity.  Our small team is working their hardest to get through everything as quickly as we can!

Please don’t worry, we will be sending your order to you on the date you have specified and we will call you as soon as we can.

We can’t get through to your phone number to pay for our delivery?

If you can’t get through do not worry!  We will call you for payment.

We are currently receiving phone calls faster than we can answer them – we are trying our best but we will call you for payment.  We will be sending your order to you on the date you have specified and will call you as soon as we can.

Can we add on to our order?

Unfortunately, once the order has been placed, we cannot change it unless it is around a week before delivery.  We apologise for any inconvenience but we are working hard to ensure stock and supplies so we can fulfill all our orders and get deliveries out to where it is needed most.

Items are missing - have I been charged?

If there is an item missing, we shouldn’t have charged you for it.  If you believe we have, please email us and we will get back to you as soon as possible.

'There are no shipping methods available' is displayed for my order

The order needs to be over £50 for shipping options to become available.

Is there a delivery fee?

Yes, delivery charge is £5 or £8 with a minimum order of £50.

Delivery charges

CO & CM Postcodes: £5
Other postcodes (within shaded area – see map below): £8

We deliver to all CO, CM and most IP postcodes – London, Essex & Southend.

Can I place another order?

Yes, of course you can place another order at any time and select your delivery slot.

Is the Farm Shop still open?

Yes, the Farm Shop is still open daily.  We have introduced social distancing guidelines to help keep our customers & staff healthy.  Click here to find out more…

The Farm Shop is open:
Monday – Friday: 8am – 5.30pm
Saturday: 8am – 4pm
Sunday: 10am – 3pm

 

How should I store my meat delivery?

If you are not freezing meat, take cuts out of the plastic bag and place on a plate in the bottom of the fridge.  Cuts that are vacuum packed can remain in their packaging.